by Jeremy Sutter

Editor’s note: From time to time it is important to look outside the confines of our corner of healthcare and see what others are doing. You have heard the term ‘big data’ tossed around for a few years now but you have not been sure what, if anything, its significance might be within healthcare. If physicians are discovering the uses of big data today, healthcare at home should already be preparing for its arrival in our corner.

Thanks to an important breakthrough by scientists at the Icahn School of Medicine at Mount Sinai, working with colleagues from Princeton University, doctors are now able to take advantage of a powerful online tool with hopes to help predict the role that proteins and genes play in human immune system disorders. Entitled “ImmuNet” the online predictive database was announced this month in the prestigious peer-reviewed journal Immunology.

[The author provides extensive details in this article about the promise of big data examples like ImmuNet to predict immune pathways and significantly have the information and tools to advance healthcare.

A boxed description of Apache Hadoop,®  an open source framework for distributed storage and processing of large sets of data on commodity hardware. is provided in this article, should businesses want to undertake big data projects of their own. ]

Definition

Apache Hadoop® is an open source framework for distributed storage and processing of large sets of data on commodity hardware. Hadoop enables businesses to quickly gain insight from massive amounts of structured and unstructured data.

Numerous Apache Software Foundation projects make up the services required by an enterprise to deploy, integrate and work with Hadoop.  Each project has been developed to deliver an explicit function and each has its own community of developers and individual release cycles.

Using hHadoop excel, ImmuNet has compiled more than 38,000 published pieces of medical research to help doctors predict immune pathways, disease-associated genes, and immunological pathways. Thanks to low-cost, powerful computers, scientists at the Icahn School of Medicine and Princeton University have benefited from big data techniques to apply sophisticated algorithms and statistical modeling tools to make ImmuNet able to recognize and predict patterns. Researchers hope to further test the software’s predictions with further experiments to help quantify and better understand the ways that genes and proteins interact with immunological diseases.

“This powerful new tool will help doctors make breakthrough discoveries by applying big data statistical techniques to the world’s biomedical research output. This will help us understand immunological diseases and mechanisms much better,” said Stuart Sealfon, MD, Chairman Glickenhaus Professor of the Department of Neurology at Mountain Sinai Health System, a co-senior author of the recent publication.

“The end goal of ImmuNet is to rapidly accelerate our understanding of exactly what roles that genes and immune pathways play, which should lead to breakthroughs in new treatments for human diseases of the immune system.”

ImmuNet was developed by research scientists with special training in applying Bayesian statistical data integration modeling techniques, in effect “teaching” the computer to understand and interpret vast volumes of public medical research data. Bayesian analysis is used by many companies and organizations to pull out valuable data from a sea of information, effectively able to separate the wheat from the chaff. ImmuNet’s advanced algorithms are able to rapidly identify and use relevant information about immunological pathways while ignoring any data sets that have irrelevant information.

The researchers’ target in developing ImmuNet was to advance our understanding of exactly how the human immune system functions, the complex network of cells, hormones, and organs that work together to protect the body against infectious agents, hostile microscopic invaders and cancer. While scientists already understand how the immune system works to stave off outside attackers, there is still much to be learned about why the immune system sometimes turns on itself, attacking the body’s own cells, which leads to inflammation and other serious illnesses.

“Our hope is to use ImmuNet for a wide range of different immunology disciplines, and we expect that these insights will continue to grow as we keep feeding the machine ever more amounts of publicly-available big data,” said Olga Troyanskaya, PhD, Professor, Department of Computer Science and Lewis-Sigler Institute of Integrative Genomics, Princeton University and Deputy Director of Genomics, Simons Center for Data Analysis, co-senior author of the publication.

None of this would have been possible without the new advances in big data. Many people would think that big data is just for the business or marketing world but they would be wrong. Now is actually one of the greatest times to be in medicine or researching in medicine because of big data. With the algorithms set in place to pull research and data into ImmuNet, scientists and doctors are given access to a wide range and extensive database of research and information. With this information, they will be able to revolutionize the healthcare system, allowing online insurance quotes to be more accurate, and dig deeper into their work to make discoveries that wouldn’t have been accessible without the help of big data.

Jeremy Sutter is a technology and business writer from Simi Valley, California. With a journalism degree from UC Irvine and a flair for mobile app creation, he lives for success stories and hopes to be one someday.

©2015 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

 

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By Tim Rowan

HEALTHCAREfirst (Springfield, MO), a provider of cloud-based software, revenue cycle management, and data analytics for the healthcare at home industry, announced the launch of an advanced mobile solution for tablets that the company says introduces a number of features that encourage accessibility, quality patient care, and regulatory compliance.

“This mobile solution has been developed with the day of the clinician, and the night of the administrator, in mind. It’s fast and easy for field nurses and allows Administrators to sleep at night because we close the loop on clinical documentation that puts agencies at audit risk,” said Bobby Robertson, HEALTHCAREfirst President and CEO. “We have worked with top industry leaders, top information technology experts, and major Universities to develop a solution for the field that will enable home health agencies to increase productivity, ensure compliance, and improve patient outcomes.” [The author provides a full review of this new, mobile products’s key features, such as: COMPLIANCEfirst Clinical Best Practices Guidance; Auto-Syncing of Data, and ease of use.]

 

The author provides more details about these key features  of the new mobile system as follows:

COMPLIANCEfirst Clinical Best Practices Guidance: Clinicians in the field can access information, reference care plans, and easily complete documentation. COMPLIANCEfirst automatically suggests nationally recognized care plan content and helps ensure regulatory compliance throughout the patient care process. As a result, home health providers will enjoy the benefits of reduced risk of audits or take backs as well as improved patient outcomes.

Auto-Syncing of Data: Seamlessly integrated with HEALTHCAREfirst’s firstHOMECARE software, the mobile solution automatically syncs to the back office when an internet connection is available, requiring no action by the user. Time spent by clinical staff on administrative tasks is reduced, allowing clinicians to maximize patient visits.

Ease of Use: The new system has been designed to elevate clinician satisfaction and increase productivity through easily accessible schedules, messaging, and patient-associated tasks.

Affordable Mobility: Developed exclusively for Android tablets, the new system allows home health providers of all sizes to take advantage of the benefits of affordable field devices. HEALTHCAREfirst also has a program to provide free tablets.

“HEALTHCAREfirst’s mobile solution was clearly designed to streamline clinical workflows and maintain regulatory compliance, ensuring the best patient care possible,” said Mary St. Pierre, RN, BSN, Former NAHC Vice President of Regulatory Affairs. “This is quite simply the easiest to use, most innovative mobile solution available in the industry. It is the technology home health has been waiting for.”

HEALTHCAREfirst’s mobile solution is now available at no charge to firstHOMECARE software users.
http://www.radicallyawesome.com
http://www.healthcarefirst.com

Next week: interviews with HEALTHCAREfirst mobile product designers Mary St. Pierre, Suzanne Sblendorio, Tina Marelli, and Neeley Current.

©2015 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

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by Audrey Kinsella

Thanks to a new partnership between Dexcom, a San Diego-based glucose-sensing and -monitoring developer (dexcom.com), and Google’s Life Sciences division, important developments in the wearable device market for Type 2 diabetes patient self management are well underway. Dexcom’s latest offering, the G5 ®Mobile Continuous Glucose Monitoring system, is a small, easy-to-use, customizable glucose tracking system that has recently been approved by the FDA. http://www.inquisitr.com/2397595/google-diabetes-first-target-for-life-sciences-division

This CGM system, under development by Dexcom since 1999, is advanced enough to make it easy for even non-techie people living with Type II diabetes to be guided how to manage their condition, “what to do” and “what to eat, or not eat” in their day-to-day lives.
http://dexcom.com/about-dexcom  [This article presents details on the device’s operation and focuses on its invaluable differences from other diabetes telemonitoring products on the market. Next steps  for people living with diabetes and other chronic diseases are identified by leaders at Dexcom and at its partner–Google’s LifeScience division. According to Andrew Conrad, who heads Google’s LifeScience division, “This Google division’s work with diabetics, in fact all of the work with chronic disease patients, “is committed to developing new technology that will help move healthcare from reactive to proactive.” ]

 

With the current system, glucose levels are automatically collected 288 times per day (every 5 minutes). These data are then sent directly to the user’s smart phone via Bluetooth built into the glucose sensing device. According to the company’s web site, many studies have determined that continuous glucose monitoring of Type 2 diabetes patients, with support for self management and decision making, has been proven to improve glucose control more than regular intermittent self monitoring alone.

With CGM, users know their exact blood glucose level. If, for example, when it is as low as 55/mg/dl, one of the system’s pre-programmed alarms is triggered. Toll-free phone numbers and email are linked directly to the company’s Patient Care Specialists, who can provide specific directives on, say, how to reduce high glucose levels after consuming a steak dinner.

What is different about Dexcom?
The immediacy of real-time glucose level findings, conveyed as a pre-set alarm or alert to the user and sent to clinicians, makes Dexcom’s CGM unique. These data are sent seamlessly to and integrated with Dexcom’s CLARITY, a cloud-based reporting software which provides users with personalized, easy-to-use analysis of trends that can help them improve diabetes management. The company notes that these findings give both patients and healthcare personnel instant data for acting quickly on any healthcare concerns (as noted in the directives to patients for lowering high glucose levels after a steak dinner).

We already know that tracking features of glucose meters are absolutely key for the diabetes population to self-manage. With CGM, however, not a day, not even hours later, actionable data is at hand to help improve day-to-day behaviors to control one’s glucose levels. For this reason, it could be a product that plays a role not just with at-home healthcare for the homebound but “anywhere” care, important to active people living with Type 2 diabetes.

Next step?
According to Dexcom vice-president Steve Pacella,  CGM is designed with a robust data platform focused on diabetic patient care needs and interventions. Users may well be on their way to living with diabetes on their own. After all, Pacella says, “Diabetes management is largely predicated on having data to make better decisions. With the data gleaned from CGM, enabling users to manage their Type 2 diabetes, these patients are being offered not only a new way of monitoring but a new way of living with diabetes. According to Andrew Conrad, who heads Google’s LifeScience division, “This Google division’s work with diabetics, in fact all of the work with chronic disease patients, “is committed to developing new technology that will help move healthcare from reactive to proactive.” The CSM devices are scheduled to be available by doctors’ prescription in September 2015.

Google Life Sciences is Google’s research organization devoted to the study of life sciences. The organization is currently a division of Google X but will become one of the subsidiaries of Alphabet Inc. after the company’s restructuring. The current CEO is Andrew Conrad. The division has declared diabetes to be its first disease target, in a partnership with several other companies, including Novartis, Dexcom, and France’s Sanofi, a pharmaceutical company responsible for several recent diabetic advances.
Read more about Google Life Sciences

Audrey Kinsella, MA, MS, is HCTR’s telemedicine reporter. She has written on home telehealthcare and new technologies for home care service delivery for 20 years, in 6 books, multiple web sites, and more than 150 published articles. Audrey can be reached at: audreyk3@charter.net or 828-348-5308.

©2015 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

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By Wendell Potter, senior analyst at the Center for Public Integrity

The CEOs of Aetna and Anthem, the two big insurers that have offered to pay more than $90 billion to buy two competitors, Humana and Cigna, will testify before a Senate panel Tuesday, in an effort to persuade lawmakers that the deals will be good for consumers. Physician and hospital trade groups and health care advocates are among those that disagree.

PotterAppearing before a Senate Judiciary committee that oversees antitrust issues will be Aetna CEO Mark Bertolini and Anthem CEO Joseph Swedish. The two men undoubtedly will try to make the case that, even though Aetna and Anthem would increase their presence in many markets across the country if regulators approve the acquisitions, there will be little need to sell any of their health plans to pass regulatory muster.

During a House Judiciary subcommittee hearing earlier this month, the American Medical Association said the two mergers would exceed antitrust guidelines in 97 metropolitan areas in 17 states and create a much less competitive marketplace in lots of other markets. Executives of the firms involved in the proposed deals have insisted that consumers will benefit in the form of lower premiums, despite historical evidence that insurance industry mergers have actually resulted in just the opposite: higher premiums. While it’s true the companies that emerged from previous acquisitions were able to force doctors and hospitals to accept lower reimbursement, the insurers pocketed the savings instead of passing them along to their customers.

The AMA’s concern, of course, is that the same thing will happen if the Justice Department approves the Aetna-Humana and Anthem-Cigna deals and the health insurance marketplace becomes even more dominated by big for-profit insurers. [Potter provides more details about these large, for-profit healthcare insurers’ involvement with federal government players in extensive lobbying and spending efforts  to further their industries’ stature.]

 

At the Sept. 10 House hearing, the AMA reminded lawmakers of a Justice Department guideline that a merger enhances corporate leverage “if it is likely to encourage one or more firms to raise price, reduce output, diminish innovation, or otherwise harm customers as a result of diminished competitive constraints or incentives.”

We can expect the Aetna and Anthem CEOs to dispute the AMA’s contentions, and we probably can expect the members of the Senate Subcommittee on Antitrust, Competition Policy and Consumer Rights to ask mostly softball questions. That’s because the companies’ political action committees have been generous to several members of the subcommittee. According to the Center for Responsive Politics, the companies’ PACs have contributed several thousand dollars to the campaigns of all five Republicans on the subcommittee over the past five years, including subcommittee chair Mike Lee of Utah, and one of the four Democrats, Chris Coons of Connecticut. (Connecticut is home to Aetna and Cigna.)

The companies also spend large sums of money every year lobbying members of Congress. Aetna alone spent $3.5 million in internal and external lobbying expenses in both 2013 and 2014, according to its own disclosures and published reports. (It spent $5.5 million in 2010, the year Congress debated and finally approved the Affordable Care Act.)

There is good reason to expect that the company’s lobbying total will spike again this year. As POLITICO and Modern Healthcare, a trade magazine, have reported, Aetna has expanded its stable of lobbyists this year to include six K Street firms: Bloom Strategic Counsel, CGCN Group, The Gibson Group and West Front Strategies, Capitol Hill Consulting Group and Sidley Austin.

Those were strategic hires. Seth Bloom of Bloom Strategic Counsel, for example, is the former top lawyer for the Senate subcommittee that Aetna’s Bertolini will appear before this week. And Joseph Gibson of the Gibson Group previously served as the chief minority counsel to the House Judiciary Committee.

Something else we can expect: the two companies will get major league support from big business allies, including the U.S. Chamber of Commerce and the Business Roundtable. In a report detailing its political contributions for 2014, Aetna said it gave the Chamber $250,000 and the Business Roundtable $235,000 that year. Bertolini and Swedish are both on the Roundtable’s board of directors. And Aetna’s chief financial officer, Wayne DeVeydt, is on the Chamber’s board.

While Aetna has to disclose how much its PAC spends each year, it refuses to provide other information that some shareholders would like to see. Among those shareholders: Thomas DiNapoli, New York state’s comptroller, who’s responsible for the state’s $184.5 billion in pension assets, some of which are invested in Aetna stock. DiNapoli filed a shareholder proposal earlier this year asking the company to disclose the names of the tax-exempt groups it gave money to that were created specifically in support of certain political candidates. The proposal did not get enough support from other shareholders to pass, and it’s not likely Aetna will provide the information voluntarily.

An Aetna spokesman was quoted as saying that, “The overwhelming majority of our shareholders agree that additional disclosure is not warranted.”

Meanwhile, keep in mind that all the money Aetna and the other insurers are spending on lobbying is not just intended to influence Congress. The real lobbying focus will be on persuading Justice Department officials to approve the acquisitions.

Wendell Potter is a former insurance industry PR executive who has turned his efforts to informing the public of how for-profit insurance companies operate. A senior analyst at the Center for Public Integrity, he is also the author of “Deadly Spin: An Insurance Company Insider Speaks Out on How Corporate PR is Killing Health Care and Deceiving Americans” and “Obamacare: What’s in It for Me? What Everyone Needs to Know About the Affordable Care Act.” He can be reached via the Center. This article first appeared on his blog. Reprinted by permission of the author.

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By Tim Rowan

PARABLE

PPIR

Halfway between the cities of Colorado Springs and Pueblo, Colorado, nestled between Interstate 25 and the foothills of the Rocky Mountains, lies the Pikes Peak International Raceway. An idyllic setting where racecar enthusiasts spend exciting Sunday afternoons under blue skies speckled with bright white clouds, the kind of sky you only get at elevations above 5,000 feet.

A successful venture – the state made the owners build their own freeway off-ramp to handle the crowds – Pikes Peak International Raceway was built by C.C. Myers, who paid the $10 million construction bill in cash. No investors. No loans. [Rowan presents the story of how C.C. Myers successfully bid on a freeway construction project for the city of Los Angeles to rebuild earthquake-shattered roadways and the incentives that were offered to contractors for roadways completed well before deadline. (That’s how he obtained the $10 million spent for construction in California.) Rowan asks readers to emulate or at least consider applying C.C. Myers’ creative thinking for highway construction  to “fixing” healthcare efficiently and cost effectively. Members of the healthcare at home community are already well aware of the cost savings their services can bring to the healthcare industry as a whole, and Rowan provides several pointers for changes brought to the home health industry in the near future.]

 

Where did C.C. Myers get $10 million? From the state of California and the city of Los Angeles.

Just before 5:00 am on Monday, January 17, 1994, the Martin Luther King, Jr. holiday, a magnitude 6.7 Earthquake centered in Northridge, California took 57 lives and destroyed large sections of the Santa Monica Freeway. As soon as the work week commenced on Tuesday, traffic congestion that was impossible in the best of times became impassible as Angelinos tried to figure out how to get to work via surface streets never intended for such volume. The City of Angels calculated that it was losing a million dollars a day in lost commerce and worker productivity.

Consequently, and wisely, when bids went out to find a contractor to rebuild the freeways, the city and state included an unprecedented incentive. The contract specified that the work had to be completed in 140 days but offered a $200,000 per day bonus if the freeways opened early.

C.C. Myers won the bid. He bought spotlights, hired enough workers to keep repairs continuing around the clock, and completed the project in 66 days, 74 days ahead of schedule.

PPIR

His creative thinking cost California an additional $14.8 million over the initial contract…and they were happy to pay it, knowing their million dollar per day nightmare was ending 74 days early. Myers brought his bonus to Colorado, built the Pikes Peak International Raceway, and had over $4 million left over.

Interpreting the parable
Rational minds have no trouble understanding the fiscal wisdom behind California’s arrangement with Myers. Not all minds, however, seem to be equipped to translate the lesson of the C.C. Myers parable from freeway repair to healthcare.

Who among you would not spend $14.80 instead of $74 for the same end result?

What healthcare payer would refuse to write a California style contract?

  • The Medicare Payment Advisory Commission?
  • The Center for Medicare and Medicaid Services?
  • The United States House of Representatives?
  • The United States Senate?

The sad answer to what should have been a rhetorical question gets to the heart of the plight in which the entire healthcare at home industry finds itself today. Poised and equipped to save the U.S. healthcare system well in excess of L.A.’s million dollars a day, healthcare at home providers hear from the taxpayer-supported entities named above, “We can’t pay you $200,000 to save us $1 million because, well, that would cost us $200,000.”

Hope on the horizon?
Glimmers of hope are appearing from commercial insurance providers, who appear to be showing early understanding of the wisdom of spending a dollar on healthcare at home services in order to avoid spending ten for hospital stays and emergency department visits. That understanding has only begun to dawn on insurance executives, however, thanks to persistent and repeated explanations and expositions of hard data by in-home care providers over a period of years.

The MedPAC approach to funding healthcare for seniors, the approach that does not permit in-home care providers to play the part of C.C. Myers, may soon be confronted by a contrary voice from within CMS itself. When former CMS Administrator Marilyn Tavenner quit last February to take a 7-figure position as CEO of American Health Insurance Providers, the industry’s lobbying arm, she was replaced by acting administrator Andrew M. Slavitt, previously a top executive at Optum, a unit of UnitedHealthcare.

While it may appear at first glance that the Washington revolving door is about to smack healthcare providers in the backside yet again, two comments Mr. Slavitt made in introducing himself to the healthcare community may give healthcare at home providers reason to be optimistic.

“If there’s one thing local communities want from us, it’s to simplify things to allow caregivers to spend more productive time with patients, keeping them well and keeping them at home.”

“Today CMS serves 140 million beneficiaries and consumers. I wake-up every day thinking about them. How many are in a hospital, aching to go home?”

President Obama’s nominee will probably move from acting to permanent administrator. If not, the next President may nominate someone else in 2017. I vote for C.C. Myers.

©2015 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

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By Tim Rowan

With additional copy from the CMS desk

A years’-long frustratBion on the part of Medicare-certified healthcare at home providers has ended. It has always been the case that you are able to appeal a claim denial if you believe your Medicare Administrative Contractor incorrectly refused or adjusted your payment. Without incurring too much expense, you wrote a letter and perhaps provided some supporting evidence, asking the MAC to reconsider but, 99 percent of the time, they “reconsider” and respond, “nope, we were right the first time.”

That’s not the frustration.

Should you decide to pursue your appeal, which you always should just to keep them honest, you are allowed to escalate your reconsideration request from your MAC to a Qualified Independent Contractor. Historically, this has been a problem. QICs have always been in the habit of denying your appeal in nearly every case but not always for the same reason the MAC cited. This is the frustration. They declare, “The MAC was wrong to deny your payment but we have found a different reason, and it is still denied.”  [Tim Rowan provides details on till-now usual means for healthcare at home agencies to correct these payment errors, then informs us about new means of dealing with home care payment denials, with the release of new practices, as describes in the Medicare Learning Network Matters #SE1521, which the author/editor of this newsletter reprints in full in this article.]

 

As of August 1 of this year, this practice ended. In Medicare Learning Network Matters #SE1521, CMS informed physicians and other care providers that they have instructed QICs that they may no longer pivot to a new denial reason when they determine that the original denial reason is unsupported by the evidence. This instruction will apply whether the QIC is asked to redetermine a denial that was originally imposed by a MAC, a Zone Program Integrity Contractor, a Recovery Audit Contractor, or a Comprehensive Error Rate Testing contractor. (ZPIC, RAC, CERT)

This is big news. It has the potential to accelerate cash flow and reduce your expenses associated with preparing appeals.  Providers of in-home services to Medicare beneficiaries have long suspected that QICs decide first that a claim will be denied, then look around afterward for a reason to support their decision. They also suspect that QICs are either paid on commission or are given a denial quota by CMS. Whether either of those is true cannot be learned by asking anyone within CMS but no one can deny that the QIC track record — over 95% of the time rubber-stamping the MAC’s denial, with or without the same justification — generates suspicion.

A careful reading of the MLN Matters article (reprinted below) reveals that only cases where the payment has been denied are subject to this new instruction. If you win your appeal, presumably in response to your initial redetermination request, and your claim is paid, the QIC is free to look for new reasons to deny or reduce your payment. Look for the paragraph that begins, “Please note that contractors will continue to follow existing procedures regarding claim adjustments resulting from favorable appeal decisions.”

MLN Matters® Number: SE1521

Provider Types Affected
This MLN Matters® Special Edition Article is intended for physicians, providers, and suppliers who submit claims to Medicare Administrative Contractors (MACs) for services provided to Medicare beneficiaries.

What You Need to Know
This Special Edition article is being published by the Centers for Medicare & Medicaid Services (CMS) to inform providers of the clarification CMS has given to the MACs and Qualified Independent Contractors (QICs) regarding the scope of review for redeterminations (Technical Direction Letter-150407). This updated instruction applies to redetermination requests received by a MAC or QIC on or after August 1, 2015, and will not be applied retroactively.

Background
CMS recently provided direction to MACs and QICs regarding the applicable scope of review for redeterminations and reconsiderations for certain claims. Generally, MACs and MLN Matters® Number: SE1521 Related Change Request Number: N/A
QICs have discretion while conducting appeals to develop new issues and review all aspects of coverage and payment related to a claim or line item. As a result, in some cases where the original denial reason is cured, this expanded review of additional evidence or issues results in an unfavorable appeal decision for a different reason.

For redeterminations and reconsiderations of claims denied following a post-payment review or audit, CMS has instructed MACs and QICs to limit their review to the reason(s) the claim or line item at issue was initially denied. Post-payment review or audit refers to claims that were initially paid by Medicare and subsequently reopened and reviewed by, for example, a Zone Program Integrity Contractor (ZPIC), Recovery Auditor, MAC, or Comprehensive Error Rate Testing (CERT) contractor, and revised to deny coverage, change coding, or reduce payment. If an appeal involves a claim or line item denied on a pre-payment basis, MACs and QICs may continue to develop new issues and evidence at their discretion and may issue unfavorable decisions for reasons other than those specified in the initial determination.

Please note that contractors will continue to follow existing procedures regarding claim adjustments resulting from favorable appeal decisions. These adjustments will process through CMS systems and may suspend due to system edits. Claim adjustments that do not process to payment because of additional system imposed payment limitations, conditions or restrictions (for example, frequency limits or Correct Coding Initiative edits) will result in new denials with full appeal rights. In addition, if a MAC or QIC conducts an appeal of a claim or line item that was denied on post-payment review because a provider, supplier, or beneficiary failed to submit requested documentation, the contractor will review all applicable coverage and payment requirements for the item or service at issue, including whether the item or service was medically reasonable and necessary. As a result, claims initially denied for insufficient documentation may be denied on appeal if additional documentation is submitted and it does not support medical necessity.

This clarification and instruction applies to redetermination and reconsideration requests received by a MAC or QIC on or after August 1, 2015. It will not be applied retroactively. Appellants will not be entitled to request a reopening of a previously issued redetermination or reconsideration for the purpose of applying this clarification on the scope of review. CMS encourages providers and suppliers to include any audit or review results letters with their appeal request. This will help alert contractors to appeals where this instruction applies.

Additional Information
You can find out more about appealing claims decisions in the “Medicare Claims Processing Manual” (Publication 100-04, Chapter 29 (Appeals of Claims Decisions), Section 310.4.C.1. (Conducting the Redetermination (Overview)) at https://www.cms. gov/Regulations-and-Guidance/Guidance/Manuals/Downloads/clm104c29.pdf on the CMS website.

Disclaimer
This article was prepared as a service to the public and is not intended to grant rights or impose obligations. This article may contain references or links to statutes, regulations, or other policy materials. The information provided is only intended to be a general summary. It is not intended to take the place of either the written law or regulations. We encourage readers to review the specific statutes, regulations and other interpretive materials for a full and accurate statement of their contents. CPT only copyright 2014 American Medical Association.

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by Max Gottlieb

It’s already September. Summer is almost over. October 1 is just over the horizon, followed quickly by Halloween, a far less frightening date. For most of the healthcare world, October 1 marks the switch from ICD-9 to ICD-10. However, as far as the actual people implementing the code are concerned, October 1 is not the most important date. That date has already passed.

Hopefully you didn’t miss August 3rd, but if you did, I’ll try to explain the importance of it. August 3rd marked 60 days until October 1st and, since home health functions in the Medicare system on a 60-day cycle, any set of reimbursements after August 3rd need to be dual coded in ICD-9 and ICD-10. Unprepared agencies will face a decline in reimbursements following the switch—not to mention a major headache with the backlog that will ensue.

According to CMS, there are three factors that affect how ICD-10 must be used in billing Requests for Anticipated Payments (RAPs) and final claims that span the October 1 date:

1.    The claim “from” date (episode start date)
2.    The OASIS assessment completion date (M0090 date); and
3.    The claim “through” date (episode end date)

[Gottlieb proceeds by providing explanations and directives for using ICD-10 in billing Requests for Anticipated Payments (RAPs) and final claims that span the August 3- October 1 dates.]

 

Let’s break that list down a little bit…

1. The claim “from” date is describing the RAPs. Since RAPs are billed at the beginning of the cycle they will need to be entered using the old ICD-9 codes. So for any RAPs filed on or after August 3 you will need to stick to the old coding.

2. Since OASIS assessments must be completed within 5 days of start of care, the assessment completion (M0090) date determines which type of coding is appropriate. In cases where episode start dates are before October 1, and the M0090 is also before October 1, ICD-9 codes will be used on OASIS to determine the payment group code. For episodes where care begins before October 1 but, because of the five-day completion window, the M0090 date falls after October 1, you will need to use ICD-10 codes.

3. Since the Final Claim is billed at the end of the episode, which will fall somewhere after October 1, it will need to be entered using the new ICD-10 codes. The complicated part of this whole thing is that ICD-10 coding will not be accepted until October 1. This means that although Medicare billing requires the ICD-9 codes pre-October 1 on RAPs, you will need to match the diagnosis to ICD-10 codes when you enter the Final Claim.

A recent survey that questioned over 200 agencies found that most said they were not ready for the shift. That’s a little bit alarming, but there’s no reason you shouldn’t start getting ready for the change if you haven’t already. If there is no ICD-10 coding present in your recent episodes, now is the time to start to avoid more hassle in the near future.

Max Gottlieb is the content manager for Senior Planning in Phoenix, Arizona. Senior Planning provides free assistance to seniors, helping them apply for benefits and find a senior living situation that best fits their needs.

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By Tim Rowan

Without a doubt, Alzheimer’s disease is the most heart-breaking, agonizing health issue faced by seniors, their families, and their professional clinicians. Only the most patient and compassionate caregivers dare to take it on as a career. Most family members burn out after a single journey from diagnosis to death.

In the healthcare at home arena, home health and hospice providers struggle to know when they have reached the limits of their usefulness and it is time to recommend an institutional setting for round-the-clock care.

Gary Skole is one of those who struggled to find the best way to care for Alzheimer’s patients. Founder and CEO of a Cherry Hill, New Jersey private duty agency, Skole has been in home care since 1989. He wrestled with the problem of how to improve Alzheimer’s care for years before designing a way to at least soften a patient’s daily experience from crisis to manageability. [Details about Skole’s work in healthcare at home and with Alzheimer’s patients are provided, along with details of his development of AlzBetter software.]

 

“My team and I sat down and studied the disease from every angle,” he told HCTR. “One of the most important things we learned is that a regular daily routine can provide comfort and reduce anxiety.” The question, he said, is knowing what routine to establish and when the patient’s changing condition requires adaptations.

Every possible factor entered the team’s research and planning. Patient age, availability of family, circadian rhythms, mealtimes, favorite TV shows, familiar church services at regularly scheduled times…everything.

The resulting care program took the form of a tablet/phone app through which caregivers and family members record observations, which are forwarded to the patient’s case manager for professional analysis. Case managers provide feedback to caregivers with recommendations for care plan and daily routine adjustments.

For years, Skole used the system within his agency, exclusively with its patients. As the positive results began to accumulate, and as he presented those results at state and national association meetings, a bit of a buzz began. Patients were staying home longer before going to institutions. Families were reported a more manageable task satisfying relationship with their loved ones. Skole’s colleagues and competitors  were becoming curious.

Around the beginning of 2014, Skole decided to create a separate company and license the system to other home care agencies.  That was the genesis of “AlzBetter.” Today, the spinoff software company is independent from the New Jersey agency and Skole spends his time overseeing product embellishments and making more conference presentations, including one at next month’s NAHC Annual Meeting.

AlzBetter now has an interface with the scheduling module of the private duty electronic medical record application from AxisCare (see HCTR 8/5/15: Product Review: Axis Care Supports Private Duty Providers) and, Skole told us, there will be other integrations announced in the near future. In addition, AlzBetter will soon release an Electronic Visit Verification system that will be integrated with the original app’s scheduling component.

To date, the AlzBetter system is used by private duty agencies in about a dozen states, including a Visiting Angels franchise in the Fort Worth area, several Arcadia Home Care and Staffing branches, and clusters of agencies in high-retirement southern states such as Arizona and Florida.

AlzBetter is making headway in a field where progress has been elusive, both on the pharmaceutical side and on the in-person care side. Until an effective medical treatment is found, technologies that help provide better care are the only ray of hope. AlzBetter is one of those rays.

AlzBetter.com

©2015 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

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by Roger McManus

Part 8 in an 8-part series about the new world of Reputation Management and Inverse Marketing

 

You are in a service business. In healthcare at home, it is abundantly clear that the “product” you offer is people. People who represent your company and deliver highly-personalized services to people in need of assistance in maintaining a quality life. Any time your product is people, those people become an extension of you.

While their individualism and their personalities are a major part of that deliverable, your “brand” is at risk every time those delivering your service meet the public. Do they reflect your corporate values or not?

As such, consistent marketing pretty much excludes the concept of employee “rights.” The fact is your employees have no rights. They do not have the right to “be themselves.” They do not have the right to “dress for comfort.” They do not have the freedom to gross out a percentage of your customers because they have elected to pierce parts of their face with metal decorations. Their “rights” cannot be in conflict with your marketing model; your image; your vision. During work hours, they are you. [More details are provided in this article to effect changes that business owners want to instill in their employees.]

 

If your model, image and vision can accommodate a more relaxed appearance portrayed by your employees, fine. That is always your decision, however, not theirs. All too often, employers get caught up in the notion that they must be open minded about those they employ. That is absolutely not true.

Since your employees are visible to the customer and his or her family, they dress the way you want them to look. If they cannot remove their piercings while working, sometimes for safety reasons as well as appearance, or if their tattoos are visible beyond their clothing, you have no obligation to hire them, or keep them if the decorations are added after hiring.

Think about the day when your business is finally for sale. What will the prospective owner think when he reviews your team? For example, does he see a group of employees in clean, company-logoed shirts? Or a hodge-podge of randomly selected, “comfortably dressed” individuals? Every day until that day, your customers will be making the same observation.

The point? You developed the vision. You are the boss. You have the right to control your brand.

Reward Employees with Feedback
It is not enough to merely demand compliance and issue ultimatums. In fact, this approach seldom works. A far better strategy is to demonstrate the importance of compliance through the words of clients and their families. Institute a system that encourages clients to compliment, in a public forum such as emails and online reviews, the service they receive and name the employee who delivered the exemplary service. The psychology of seeing themselves appreciated online for their friends to see will pay huge benefits.

Further, prospective customers will see the same things and your business will grow significantly as a result. There are actually ways to “automate” the solicitation of Yelp (and Google) reviews. Visit www.rogermcmanus.com/reviewsoftware to learn more.

Roger McManus is an online marketing consultant. He teaches businesses how to automate the solicitation of online reviews. He can be reached at mail@RogerMcManus.com.

©2015 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

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By Tim Rowan

ClearCare announced this week the release of a two-part program to help the private duty software vendor’s customers control Worker Compensation costs. The program integrates two complementary services. “WorkSafe” is a caregiver safety program built within the ClearCare application. The second is a newly formed insurance entity, CCO Insurance Solutions, LLC.

A company spokesperson told us the expected annual savings from using the two programs together could potentially match a ClearCare customer’s software costs. [Details are provided about private duty workers’ injury prevention through use of this software program; and details are also provided about the CCO Insurance Solutions — a Workers’ Comp insurance program designed specifically for the private-duty home care market and, like WorkSafe, also only available to ClearCare customers. Significant cost savings realized by users of this program are described by Jonna Overson, owner of Green Tree Home Care in San Diego.]

 

Available only to customers, the program starts with a comprehensive safety program that helps reduce caregiver injuries and is integrated directly into the ClearCare platform. In advance market research, agencies reported to ClearCare that safety programs are important but usually live on shelves, buried in binders, and are inefficient to implement. To counter that obstacle, WorkSafe embeds its 10+ safety protocols within the software itself.

CCO Insurance Solutions is a Workers’ Comp insurance program designed specifically for the private-duty home care market and, like WorkSafe, also only available to ClearCare customers. When those customers deploy WorkSafe, they are eligible for insurance premium discounts. ClearCare director of marketing Derek Jones explained, “While premium rates are determined by many factors including X-mod and state policies, many agency owners are receiving quotes 10-20% lower than their current policy.”

Jonna Overson, of Green Tree Home Care in San Diego, reported, “As a home care agency owner, I had limited options for workers’ comp insurance. Every agency owner knows they should have formal programs for preventing workplace injuries, and addressing them when they occur. It can be challenging putting all that together. With WorkSafe, the processes are outlined for us. My staff now has a simple, impactful safety program with support from a nurse safety hotline and a return to work program in case an injury occurs. I saved significantly on my premium, but would have switched even if the rate was at or a little higher than my current rate — my focus has always been to make sure my caregivers are taken care of. With this program their safety is ensured and they focus more on caring for our clients. Everyone wins.”

©2015 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan’s Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com

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